Digital Services Act: Notice on content moderation

1. Rules of behaviour:
Users are prohibited from providing, publishing or transmitting content that is incompatible with or violates these General Terms and Conditions or the applicable laws in the EU or in an EU member state (‘Prohibited Content’).

2. Overview of content moderation:
The Provider may, on its own initiative, take action against unlawful content in accordance with these Terms and Conditions (including but not limited to Clause 5 above). The Provider may receive notifications and orders from EU authorities reporting the presence of suspected illegal content on the Web Application or Services (including, without limitation, any website hosted by the Provider) through the Notification and Remedies Procedure. The Provider will process these requests and reports and take action based on the information provided. These measures may entail the restrictions mentioned in paragraph (5) below or other restrictions required by the competent authority.

3. Notification of suspected illegal content - notification and redress procedure:
You can report the presence of content on the websites that you believe is illegal in the EU or an EU country to the provider at the following e-mail address: (‘Reporting and redress procedure’). In order for the provider to process your report, please indicate in your email: (i) why you consider the content to be unlawful, (ii) the electronic location of this content, e.g. the exact URL address, and (iii) your name, unless the content is considered to relate to offences relating to sexual abuse or sexual exploitation of children, child pornography, contacting children for sexual purposes or attempting/inciting/assisting in the commission of the aforementioned offences. By submitting your e-mail report, you declare that the information and details contained therein are correct and complete.

4. Restrictions:
The Provider may at any time and in some cases without prior notice remove or block access to unauthorised content provided on (or via) the Website or suspend or terminate access (e.g. deactivate a website hosted by the Provider). In addition, in the case of ‘repeat offenders’, i.e. users who frequently provide obviously unauthorised content, the provider may block or terminate their access to this website. As a rule, the provider will issue a warning before blocking, unless it is an exceptional case or the provider is legally obliged to take immediate action for other reasons. When deciding on such restrictions and their application, the provider shall act in a timely, careful, non-arbitrary, objective and proportionate manner.

5. Unsubstantiated reports:
If a user frequently submits obviously unfounded reports via the reporting and redress procedure, the provider may suspend the processing of his reports. As a rule, the provider will issue a warning before a suspension, except in exceptional cases (which it determines at its reasonable discretion) or in cases in which the provider is legally obliged to take immediate action.

6. Measures and instruments for monitoring:
Messages and claims are always checked by humans. The Provider may also use a machine learning model to help process certain claims and detect phishing on the websites hosted by the Provider. Actions taken in response to notifications and/or requests relating to the provision of content by users or visitors to the website are generally subject to human review. DSA Contact Point. If you have any questions about this Section 6 or other DSA-related matters, you may contact us by email at the following address:

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